“There is no substitute for looking at your products through your customers eyes.”
© Copyright 1996-2019, Design Perspectives. Customer Experience, Usability Testing, Interaction Design, User Experience for the Web and desktop software, Boston, Massachusetts, USA.
We specialize in user experience design and research for interactive systems.
Our clients benefit from our 25 years experience in Web, software and hardware projects including over sixty Fortune 500, startup and non-profit clients.
For example, our work at an early stage for companies like Kayak, Zipcar, L.L Bean, FedEx, and in large companies like Microsoft, IBM, Universal Studios and other clients has resulted in improved customer experiences and allowed them to build on a solid design foundation. Our work contributed to an outstanding achievement award in usability and design for one of our clients, IHI.org.
Services:
- User experience design
- Interaction design
- Information architecture
- Usability evaluation & remote usability testing
- Expert product reviews
- User experience strategy and design workshops
- Organizational support, training and mentoring
We have experience in the many industries and applications including:
- Airline Reservations and Travel
- Digital libraries
- E-commerce
- Education, online learning, adults/children
- Financial Systems
- Healthcare, Medical Services and Devices
- Intranets, IT Dashboards
- Mobile OS
- Music
- Police work
- Publishing
- Sustainability
- Voting systems
- Weather systems
Please contact us for a free consultation.
Clients
Association for Computing Machinery (ACM)
Airport Cooperative Research Program (ACRP)
AGFA
Alcoa
Ask.com
AVID
Carbonite
CDM Smith Engineering
Dell
Digitas
Dumbarton Oaks
EBSCO Publishing
EMC
Family Education.com
FedEx
Fidelity Investments
Firefly Network
Global 360
Good Measures/Tufts Health
Green Mountain Energy
Harcourt
Harvard University
Herb Chambers
Houghton Mifflin
IBM
Idiom Technologies
iMarc
Institute for Healthcare Improvement
Institute for Health Metrics
InteQ
International Hotel Group
Intuit
Jenzabar
Journal of Bone and Joint Society
JuniorNet
Kellogg's/Kashi Foods
Kayak Travel
KnowledgeSoft
Lernout and Hauspie
Lexia Learning
Liberty Mutual
LifeLine Systems
L. L. Bean
MediaOne Express
MediaMap
Microsoft
Monster.com
MPR
National Fire Protection Association
National Academy of Sciences
National Institute for Literacy
Nellie Mae
NetForensics
New England Journal of Medicine
New York City Police Department
Research Management Corp.
SavaJe
Scansoft
Scholastic
Sensable
Sequoia Systems
SkillSoft
Staples
Strategic Interactive Group
SWISS International Airlines
Symantec
Tank Design
Thomson Financial Corp
TIAA
Time Trade
Time Warner
Towers Perrin
Transportation Research Board
Universal Studios
Universal Music Group
U.S. Department of Education
Vanasse Hangen Brustlin, Inc.
Virgin Money
WSI Corporation
Xerox
ZDNet
Zipcar
ZXI
Principal and Owner
Ron Perkins is the founding principal and owner at Design Perspectives. Prior to starting the company Ron worked as designer and research manager at Ziff-Davis, AT&T, in Expert Systems at The New England, and other companies Boston and California.
Ron has spoken at national conferences, published papers and articles for the Association for Computing Machinery ACM SIGCHI, Interactions Magazine, Usability Professionals Association, and Human Factors and Ergonomics Society. He also contributed to the book "Usability in Practice", Academic Press.
As a member of the design group and research manager at AT&T New Media Services, formerly Interchange a Ziff-Davis company, Ron designed and built a research lab, structured a program to test early prototype designs and visit customers in the field for a new online service.
Outside of work, Ron holds a 100 ton captains license, is an instructor at Freedom Boat, enjoys sailing, bicycling, skiing, backpacking and playing with his various nieces and nephews.